PRIVACY POLICY NURO AI LLC Effective Date: February 16, 2026 --- INTRODUCTION NURO AI LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our advertising campaigns, fill out forms, or engage with our AI-powered communication systems, including automated phone calls and SMS/text messages. By using our services, submitting your information through our forms, or otherwise engaging with us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or submit any personal information. --- 1. INFORMATION WE COLLECT 1.1 Personal Information You Provide Directly When you interact with our website, landing pages, or advertising campaigns (including Facebook and Instagram lead forms), we may collect: - Full name - Phone number (mobile and/or landline) - Email address - Business or brokerage name - Property address (for home valuation requests) - Buying or selling preferences and timeline - Budget range or mortgage pre-approval status - Current marketing challenges or business needs - Responses to qualifying questions on our forms - Any additional information you voluntarily provide 1.2 Information Collected Automatically When you visit our website or interact with our digital advertisements, we may automatically collect: - IP address and approximate geographic location - Browser type, version, and language preferences - Device type and operating system - Pages viewed, time spent on pages, and navigation paths - Referring URL and how you arrived at our website - Ad interaction data (ads clicked, campaign identifiers, UTM parameters) - Cookies, pixel tags, and similar tracking technologies 1.3 Information From Third-Party Platforms We may receive information about you from third-party platforms, including Meta (Facebook and Instagram), when you interact with our advertisements or submit information through lead generation forms hosted on those platforms. 1.4 Call Recordings and Transcripts When our AI-powered phone system contacts you, the call may be recorded and transcribed for quality assurance, training, and service improvement purposes. By engaging with our automated calling system, you acknowledge and consent to this recording. If you do not wish to be recorded, you may end the call at any time. --- 2. HOW WE USE YOUR INFORMATION We use the information we collect for the following purposes: - To contact you via automated AI-powered phone calls to qualify your interest and needs - To send SMS/text message reminders, follow-ups, and appointment confirmations - To schedule and manage appointments with real estate professionals on your behalf - To personalize your experience based on the specific property, service, or ad you interacted with - To operate, maintain, and improve our website and services - To analyze website traffic, ad performance, and user behavior for optimization - To communicate important updates regarding our services - To prevent fraud, enforce our terms, and protect our legal rights - To comply with applicable laws, regulations, and legal processes --- 3. SMS/TEXT MESSAGING CONSENT AND OPT-IN 3.1 Express Consent By submitting your phone number through any of our forms, landing pages, or lead generation advertisements, you expressly consent to receive automated SMS/text messages from NURO AI LLC and our affiliated real estate professionals. These messages may include: - Appointment confirmations and scheduling details - Appointment reminders - Follow-up communications related to your inquiry - Service-related notifications and updates 3.2 Message Frequency and Rates Message Frequency: Message frequency varies depending on your level of engagement. You may receive between 1 and 10 messages per interaction cycle. Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and service plan. NURO AI LLC is not responsible for any charges imposed by your wireless provider. 3.3 Opt-Out Instructions You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. Upon receipt of your STOP request, we will confirm your removal and cease sending further messages. You may also contact us directly at [email protected] to request removal. Important: Opting out of SMS messages may affect our ability to send you appointment reminders and confirmations. 3.4 Help and Support For help or questions regarding our SMS program, reply HELP to any message or contact us at [email protected]. --- 4. AI-POWERED AUTOMATED PHONE CALLS By submitting your phone number through our forms or advertisements, you consent to receive automated phone calls from our AI-powered calling system. These calls are made for the purpose of qualifying your interest, understanding your needs, and scheduling appointments with real estate professionals. Our AI calling system may contact you within minutes of your form submission. If you do not wish to receive automated calls, please do not submit your phone number through our forms, or contact us at [email protected] to be placed on our internal do-not-call list. --- 5. COOKIES AND TRACKING TECHNOLOGIES 5.1 What Are Cookies Cookies are small data files placed on your device when you visit a website. They help us understand how you interact with our site, remember your preferences, and deliver relevant advertising. 5.2 Types of Cookies and Technologies We Use Essential Cookies: Required for basic website functionality such as page navigation and form submissions. These cannot be disabled. Analytics Cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time on site, and traffic sources. We may use tools such as Google Analytics for this purpose. Advertising and Tracking Pixels: We use Meta (Facebook) Pixel and similar tracking technologies to measure the effectiveness of our advertising campaigns, deliver targeted ads, and track conversions from our Facebook and Instagram advertisements. Retargeting Cookies: Allow us to display relevant advertisements to you on other websites and social media platforms after you have visited our site. 5.3 Managing Cookies You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of targeted advertising through the Digital Advertising Alliance (DAA) at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org. --- 6. HOW WE SHARE YOUR INFORMATION We do not sell your personal information to third parties. We may share your information with: Real Estate Professionals: We share your contact information and qualifying details with the specific real estate agent or brokerage affiliated with the advertisement or service you engaged with, for the purpose of scheduling and conducting appointments. Service Providers: We work with trusted third-party service providers that assist us in operating our business, including CRM platforms, AI calling services, SMS messaging providers, analytics tools, and hosting services. These providers only access your information as needed to perform their services and are contractually obligated to protect your data. Advertising Platforms: We share limited data with advertising platforms such as Meta (Facebook/Instagram) for the purpose of ad targeting, measurement, and optimization. Legal Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety. --- 7. MOBILE INFORMATION SHARING DISCLOSURE NURO AI LLC does not sell, rent, or share your mobile phone number or any personal information collected through our SMS messaging program with third parties for their own marketing or promotional purposes. Your mobile information, including your phone number and any data collected through SMS opt-in, will only be used for the specific purposes outlined in this Privacy Policy, including appointment scheduling, reminders, follow-up communications, and service-related messages. No Third-Party Marketing: Under no circumstances will your mobile information be shared with or sold to third parties for marketing or promotional campaigns unrelated to the services you requested from NURO AI LLC and its affiliated real estate professionals. --- 8. DATA SECURITY AND HANDLING We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include: - Encrypted data transmission (SSL/TLS) on all forms and web pages - Secure storage of personal information within our CRM and database systems - Access controls limiting data access to authorized personnel only - Regular review and updating of our security practices While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections. --- 9. DATA RETENTION We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will process your request in accordance with applicable law. --- 10. YOUR RIGHTS Depending on your location and applicable laws, you may have the following rights: Right to Access: You may request a copy of the personal information we hold about you. Right to Correction: You may request that we correct any inaccurate or incomplete personal information. Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions. Right to Opt Out: You may opt out of receiving marketing communications, SMS messages, and automated phone calls at any time. Right to Restrict Processing: You may request that we limit how we use your personal information. Right to Data Portability: You may request a machine-readable copy of your data where technically feasible. Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law. --- 11. CHILDREN'S PRIVACY Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly. --- 12. THIRD-PARTY LINKS Our website may contain links to third-party websites or services not operated by NURO AI LLC. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit. --- 13. CHANGES TO THIS PRIVACY POLICY We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy. --- 14. CONTACT US If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: NURO AI LLC Email: [email protected] Website: nuroai.co --- © 2026 NURO AI LLC. All rights reserved.